Referrals must speak, fully understand, and communicate in English. Must be US citizens with a social security number. Why do we only show people who can speak and communicate fully in English? We currently only have representatives that speak English. The biggest reason though is our paperwork is all in English. Why do they have to be legal citizens with a social security number? In order for people to be able to do the payment plan, this is one of the main requirements to get approved.